Weblify | 150+ Projects
2.5 years - collab
Led a team of designers and managed client onboarding at Weblify, significantly improving client satisfaction and productivity over 2.5 years.
# role & challenges
Enhancing client experience & team productivity
During my 2.5 years at Weblify, I played a crucial role in enhancing client experience and team productivity, leading to significant improvements in both areas. As the leader of a team of three designers, I was responsible for managing the client onboarding process and ensuring quality assurance (QA).
Client-centric onboarding and rigorous QA
One of my key achievements was improving client satisfaction scores by 15%. This was achieved by implementing a client-centric onboarding process that emphasized clear communication, thorough needs assessment, and tailored solutions. Additionally, I introduced rigorous quality checks during the onboarding phase, which resulted in a 30% reduction in errors and ensured a smoother client experience.
# head of department
Maintaining the company's reputation for excellence
As the head of QA, I led the department to achieve a record of zero major defects in product releases, maintaining consistent high-quality deliverables. My focus on meticulous QA practices played a crucial role in maintaining the company’s reputation for excellence.
# increase team productivity by 25%
Furthermore, through effective task management, I was able to increase team productivity by 25%. This resulted in a higher volume of projects being completed within deadlines, contributing to the company's overall success. Over the course of my tenure, I worked on more than 150 projects, demonstrating my ability to manage a high workload while maintaining quality and efficiency.
